WestJet Seating Plan: Reversal Sparks Viral Buzz in Calgary

CALGARY — Calgary's social feeds are buzzing as WestJet's surprise move to reverse its seating layout changes is the talk of the town. The airline announced this morning that it will restore the previous seat pitch on its Boeing 737 aircraft after a wave of complaints from both passengers and staff.

WestJet Reverses Course on Cramped Seating

After introducing a denser seating configuration in late 2025, WestJet faced significant backlash from travellers and employees alike. The controversial change reduced seat pitch to 28 inches, sparking discomfort and safety concerns. This morning, the airline confirmed it will remove the extra row of seats from 21 aircraft, reverting to the standard 29-30 inch pitch. The reversal, announced from WestJet's Calgary headquarters, comes after mounting criticism, including a viral video capturing passenger frustrations. CEO Alexis von Hoensbroech stated the decision aims to address the backlash and improve the travel experience for Calgary-based and other passengers. The announcement was confirmed through WestJet's official press release and website updates.

Public Outcry Pushes WestJet to Rethink Strategy

Responses across social media and news outlets have been swift. Global News highlighted a video illustrating the widespread dissatisfaction, while CityNews Vancouver reported on internal messages about safety concerns. Aviation expert Andrew D’Amours pointed out that customer feedback was pivotal in the decision to revert the changes. Discussions on YouTube and other platforms emphasized the cramped conditions, comparing them to ultra-low-cost carriers. The consensus is clear: the public's voice was heard loud and clear, prompting WestJet to rethink its strategy and prioritize passenger comfort.

Calgary travellers can expect a more comfortable flying experience as WestJet rolls back its seating changes.