Calgary Residents Raise Concerns Over SkipTheDishes Deliveries

The Phantom Delivery: Calgary Residents Question SkipTheDishes Driver Practices

A recent community thread has ignited debate among Calgary residents about unusual delivery behavior by SkipTheDishes drivers. Frustration is growing due to multiple reports of drivers allegedly marking orders as "delivered" without handing over the food, leading to suspicions of a new scam.

The prevailing sentiment suggests distrust, with customers recounting incidents where a driver’s GPS shows arrival, only for them to depart without delivering. This results in a "delivered" notification but no food, prompting some to wait on the sidewalk for future orders. The perceived lack of direct recourse and wasted time in resolving these issues adds to the frustration.

Factual & Policy Context

SkipTheDishes advises customers to check the tracking tab for updates and see if a delivery photo was submitted. If an order is missing, contacting the courier via chat for up to 7 minutes post-delivery or reaching out to support is recommended. SkipTheDishes may offer refunds or Skip Credits for unresolved issues, but some customers report needing to push for additional compensation.

While customers voice their frustration, some drivers cite challenges like unclear instructions or complex addresses. SkipTheDishes operates as an intermediary, not controlling courier actions directly, complicating accountability.

The debate over "phantom deliveries" highlights a disconnect between customer expectations and the gig economy's delivery model. It raises questions about whether current frameworks adequately protect both customers and drivers.