Alberta Health Apps: Why your digital health is still a confusing mess

[CALGARY, AB] — You open your phone to check a lab result and find yourself choosing between two provincial health apps. A Reddit user on r/Alberta put it plainly: "Why are there two health apps being run by the province right now? MyChart and MyHealth AB." It is a fair question, and the answer reveals a $1.5-billion digital overhaul that is still finding its footing.

One System, Two Front Doors

The short version: Alberta Health Services spent years building Connect Care, a province-wide clinical information system meant to standardize records across every hospital and clinic. MyChart is the patient-facing portal for that system. MyHealth Alberta Account, meanwhile, is the older entry point Albertans used for basic records — lab results, immunizations, medication history — long before Connect Care existed.

The province is actively consolidating the two. The MyHealth Alberta Account now functions as a single sign-on that pulls in both your personal records and MyChart. In September 2025, the portal formerly known as MyAHS Connect was officially rebranded to MyChart to smooth that seam. By October 2024, MyChart had already been opened to any Albertan holding a MyHealth Records account, not just patients at Connect Care facilities.

So you are not imagining two separate systems — you are watching a merger in slow motion.

The Price Tag Behind the Confusion

Connect Care, the backbone of all this, carried a total cost of $1.5 billion in operating and capital spending, with completion expected in the 2024-25 fiscal year. As of September 2025, more than 1.3 million Albertans held active MyChart accounts. Alberta Health holds strategic and funding responsibility; Alberta Health Services manages day-to-day implementation. Two newer agencies — Acute Care Alberta and Primary Care Alberta — are now layered into that structure as part of the government's broader health system reorganization.

Whether that governance split will accelerate or complicate the digital consolidation is an open question no official has answered plainly.

The Telus Question Deserves a Straight Answer

The same Reddit thread raised a second concern: Telus's growing presence in the provincial health system, with the user suggesting all insurance providers now run claims through it. The first part is verifiable. Telus Health is a major vendor in Alberta's digital health landscape, supplying electronic medical record systems that integrate into provincial infrastructure including Alberta Netcare and Connect Care.

The insurance-processing claim is harder to confirm. No specific, current data exists in the public record — within the last 18 months — documenting the precise scope of Telus Health's role in processing data on behalf of insurers in Alberta. That absence of public disclosure is itself worth noting. A vendor this embedded in a publicly funded system warrants a clear, public accounting of what data it touches and for whom.

Your Digital Health Card Is Already in Your Wallet

On August 29, 2025, the Alberta government launched the Alberta Wallet, a digital document platform. The Mobile Health Card was its first offering. Accessing it requires both a verified Alberta.ca Account and a verified MyHealth Records account — meaning the two-app confusion is not just an inconvenience, it is now a gating condition for carrying your own health credentials on your phone.

Alberta Health and AHS are the accountability targets here. The consolidation roadmap exists. The timeline for completing it does not appear to be public.

A $1.5-billion system with 1.3 million users and a major private vendor at its core — and the clearest explanation most Albertans have received came from a Reddit thread.